Refund policy

Return Policy

We take great care in packing and delivering every saree. To avoid any return-related issues, customers are requested to record a clear opening/unboxing video while opening the package.

Returns or exchanges will be accepted only if the saree is damaged or torn at the time of delivery and the customer provides a complete unboxing video as proof.

Customers must raise the return request within 3 days from the date of delivery. Return requests made after 3 days will not be accepted.

Return is not applicable in the following cases:

  • If the saree is torn, damaged, washed, altered, or used after delivery.
  • If the customer does not provide a clear opening/unboxing video.
  • If the product is returned without original packaging, tags, or bill.
  • If the return request is made after 3 days from the date of delivery.
  • If the saree color looks slightly different due to lighting, camera settings, or screen display differences.

The unboxing video must clearly show the sealed package being opened and the saree condition. Without a proper opening video, returns, refunds, or exchanges will not be accepted.

Refund Policy

What are the terms and conditions for refund?

Customers can request a refund for any eligible order within 3 days from the date of delivery.

A refund will be applicable only if the product is damaged or torn at the time of delivery. Customers must provide a clear opening/unboxing video as proof while raising the refund request.

If you are a guest user, you must register with the same email address used to place the order in order to request a refund.

Refunds will not be applicable in the following cases:

  • If the refund request is made after 3 days from the date of delivery.

  • If the customer does not provide a clear opening/unboxing video.

  • If the product is used, washed, altered, damaged, or torn after delivery.

  • If the product is returned without original packaging, tags, or bill.

  • If the customer changes their mind after purchase.

  • If there is a slight color difference due to lighting, photography, or screen display settings.

For any refund-related requests or queries, kindly contact us at contact@sreekrishnamart.com or call 9345820654.

How long does the refund procedure take?

The refund procedure will be initiated within 24 hours once we receive and inspect your returned product.

Once the refund is initiated, the amount will be transferred to your bank account or original payment method within 7 working days.

Where should I return my product?

Courier charges for returning the product must be borne by the customer.

You can send the product to the address below:

Sree Krishna Mart
No. Plot/19/GSH9,
K.K Nagar, New, KVS Nagar,
Karaikudi, Tamil Nadu - 630002

I haven’t received my refund yet. What should I do?

We will update customers through email once the refund procedure is initiated.

If our last email states that your refund has been initiated, kindly wait for the process to be completed within 7 working days.

For any further refund-related queries, kindly contact us at contact@sreekrishnamart.com or call 9345820654.